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June 4, 2026
Question

Spinning wheel

  • June 4, 2026
  • 1 reply
  • 77 views

Added my new card info.  Now a spinning wheel of doom has been running for several minutes.

Trying to pay my bill.

1 reply

1P_Dave
1Password Employee
June 5, 2026

Hello @ATX87! 👋

I'm sorry that you're unable to pay your bill because the 1Password.com website isn't responding. Can you try again in an Incognito or private window? 

If you see the same issue there then I'd like to ask you to create and share a console log from your browser: Save a console log in your browser

Attach the console log to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/spinning-wheel/170845
  • Your forum username: ATX87


You should receive an automated reply with a Support ID number.  Please post that number here.  Thanks very much!

-Dave