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frogsnacks
July 29, 2025
Question

Start Here 1 step left

  • July 29, 2025
  • 1 reply
  • 84 views

I keep getting prompt on windows app saying "Start Here" "1 step left" "Please import your passwords into 1Password". 

I have already done so but this option persists.

I tried deleting app, deleteing appdata/1password, reboot, reinstall. I tried importing a dummy csv. The prompt persists. Nothing works. There is no option to skip or ignore. Incredibly annoying end user experience.

1 reply

1P_Dave
1P_Dave
1Password Employee
August 4, 2025

Hello @frogsnacks! 👋

I'm sorry that you're seeing an unexpected prompt to import passwords, that definitely isn't right. I see that you have a ticket open with our team via email and that my colleague sent you a reply a few hours ago, please continue the conversation there. 

To prevent duplication of efforts, I'll close this thread. 

-Dave

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