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October 2, 2024
Question

Status is Offline And Won't Reconnect

  • October 2, 2024
  • 1 reply
  • 142 views

I'm on MacOS 14.6.1 and i've been getting an Offline status. I cannot reconnect.


1Password Version: 8.10.46
Extension Version: Not Provided
OS Version: MacOS 14.6.1
Browser: Not Provided

1 reply

1P_Dave
1Password Employee
October 2, 2024

Hello @GrayDay! 👋

I'm sorry that you're seeing an offline message in 1Password on your Mac. So that I can better understand the situation, can you tell me the following:

  1. Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?
  2. Do you see the offline message in the desktop app or the browser extension? Or both?
  3. If you update to macOS 14.7, do you still see the same issue: Update macOS on Mac - Apple Support (CA)

I look forward to hearing from you.

-Dave