Stuck on the unlock page

Hi @hkxiaoyao,

The best way to determine what's occurring will be to have our Support team take a look at a diagnostics report from the app on your device. I'd therefore like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

• A link to this thread:

  https://www.1password.community/discussions/1password/stuck-on-the-unlock-page/166483

• Your forum username: 

  hkxiaoyao

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!