Student discount follow-up — support ticket #790716

Hello 1Password team,

Could a staff member please check my existing support ticket #790716?

Your support team previously confirmed by email that a 50% student discount could be applied to my next renewal. I contacted support on September 20, 2026, and have followed up by email, but so far I have only received an automated acknowledgment.

I also received an email on September 16 saying that my account had been unlinked from the GitHub Student Developer Pack and would remain active for 14 days. I am concerned about a possible interruption while waiting for the discount to be applied.

Could you please check that my request has reached the appropriate team and let me know by email whether any additional student verification is required? If more time is needed, could you also confirm whether my access can be maintained while the request is being reviewed?

I can provide any account details or student documentation privately in the existing email thread.

Thank you for your help.