Solved

Subscription frozen when i already paid for it

Forum|Forum|1 year ago
July 20, 2025
5 replies
92 views

so i had free trial and i bought annual subscription and just yesterday 15 days day after my free trial ended i got frozen account even tough i already paid for the annual subscription anyone knows how to contact support or how to fix?

iOS

Best answer by toborx

i fixed by requesting refund with apple and buying again but why is the support email so hard to get maybe im just blind but i didnt see it on the support page but thanks

1P_Dave

1Password Employee

Hello @toborx! 👋

Welcome to 1Password! Please reach out to our billing team at support@1Password.com and they'll be able to help further. Use the email address associated with your 1Password account.

-Dave

T

toborxAuthorAnswer

i fixed by requesting refund with apple and buying again but why is the support email so hard to get maybe im just blind but i didnt see it on the support page but thanks

1P_Dave

1Password Employee

@toborx

I'm glad that you were able to resolve the issue. Aside from using the direct email address, you can also ask the chatbot to create a ticket with our support team as well.

-Dave

P

Protonski

BTW: I had the same experience; I'm still waiting for my refund from Apple, but it should be solved tomorrow. I tried to contact support@1password.com; they just answered that my support request was received. All in all, a bad experience. I bought a yearly subscription via the iOS app, and the subscription was seen nowhere after a successful payment.

1P_Dave

1Password Employee

@Protonski

I’m sorry that you ran into a billing issue as well. Can you share the Support ID of the ticket that you have open with our team so that I can take a look? You’ll find it in the subject line of the automated email that you received.

-Dave

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