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Subscription renewal email is wrong?

Forum|Forum|17 days ago
August 28, 2026
3 replies
11 views

Hello

I get that my subscription is higher this year, but going from 5 members to 3 is not good

Please clarify

In the email I got today:

Non-Technical Question

Best answer by 1P_Dave

Hello @johnnygoodface! 👋

Thank you for the question! That line means that you have three active family members currently added to your account. A 1Password Families membership still allows you to invite up to 5 family members at no additional cost.

If you send an email to support@1Password.com, and include a link to this thread, then our billing team can take a second look and confirm your current subscription along with the features included.

I hope that helps.

-Dave

1P_DaveAnswer

1Password Employee

Hello @johnnygoodface! 👋

Thank you for the question! That line means that you have three active family members currently added to your account. A 1Password Families membership still allows you to invite up to 5 family members at no additional cost.

If you send an email to support@1Password.com, and include a link to this thread, then our billing team can take a second look and confirm your current subscription along with the features included.

I hope that helps.

-Dave

johnnygoodfaceAuthor

Got it. Maybe in your futur email you should mention (“currently 3 users used out of 5”) to avoid misunderstanding. Cheers.

1P_Dave

1Password Employee

Thank you for the feedback! I’ll share it with the team internally!

-Dave

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