A failed password change caused havoc Sunday, March 15, 2026.
My account is now offline, but unable to reconnect. I have my secret key, my recovery code and the "new" password ready. How do I get movement on it?
Thank you.
Hi Former Member thanks for reaching out!
I'm sorry for the delay in getting a response to you. We have experienced a large number of questions from customers and we are working hard to reduce any future delays.
I've sent a reply to your ticket by email to start the troubleshooting process.
Since email will allow us to discuss any account specific information, I'm closing this thread to prevent any duplication of effort.
-Chris
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