Switching from Individual to Families (going through Billing doesn't work)

Question

Hi, I'm trying to upgrade my Individual account to a Family account.  The Help instructions are easy: Log in, go to Billing in the side bar, choose your upgrade option and select Switch Plan.  Problem is when I go into Billing I don't have any upgrade options.  Instead it gives me a link to go to the iTunes store and when I do that iTunes just gives me basic info on my subscription with no option to upgrade (only cancel).  So how do I change to Families in the simplest way possible?

1P_Tommy · Accepted Answer

@CJB

Change your 1Password account type Support

> Help

If you started your subscription with an in-app purchase, you won’t be able to change your account type yourself. Contact 1Password Support.

tl;dr

Cancel the subscription in the App Store and then let us know so we can make the necessary changes on our side. :) We'll then let you know when you can complete the upgrade process.

CJB · Answer

Thanks that was really helpful!  All sorted now.

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