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July 1, 2025
Question

Sync from Safari Plugin

  • July 1, 2025
  • 5 replies
  • 104 views

If I create a new password / login in the Safari Plugin it will never show in the main app until I completely quit and restart the main app.

Please fix.

5 replies

berksgrAuthor
July 1, 2025

And of course the plugin didn't store the correct password after I modified it.

What's happened to this app - use to be so rock solid.

1P_Dave
1Password Employee
1Password Employee
July 2, 2025

Hello @berksgr! 👋

I'm sorry that you're not seeing a new password in the desktop app until you restart it. So that I can better understand the situation can you tell me the following: 

  1. The next time that you don't see a new password in the desktop app, do you see the new password when you log in to your 1Password account on 1Password.com (in the browser, not the app)? This will tell me more about where the "break" is occurring. 
  2. If you just lock and unlock the desktop app (without closing it) then does the new password appear? 

And of course the plugin didn't store the correct password after I modified it.

How did you save the password? Using the "Save in 1Password" option underneath the password field on the website? Or some other way? Are you able to reproduce the issue again and which website did you see the issue on? 

-Dave

berksgrAuthor
July 3, 2025

Now getting this

 

Though the plugin can still access the data.

Becoming a mess.

1P_Dave
1Password Employee
1Password Employee
July 4, 2025

@berksgr 

It looks like multiple things aren't working with 1Password in Safari on your Mac. So that the team can help further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/sync-from-safari-plugin/158680
  • Your forum username: berksgr


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave