Sync issue

Hello @vishalsheth,

Thanks for your message. I'm sorry you been having troubles with 1Password 8 syncing and updating, that you've not encountered with 1Password 7.

If it's not currently installed, could you reinstall 1Password 8 and send us a diagnostics report, so the team can take a closer look?
* 1Password for Windows - Download

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/143614/sync-issue
• Your forum username: vishalsheth

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

@ag_mike_d

I have 1pw8 installed on one machine while 1pw7 on another. The sync is happening smooth on the machine with 1pw7. I removed and reinstalled 1pw8 but still it’s the same.

Hello again @vishalsheth - Thanks for the update.

On the machine where you reinstalled 1Password 8 for Windows, could you create a diagnostics from 1Password 8 and send that to us via email to support+forum@1password.com:
* How to send a 1Password diagnostics report

Please also include the following details in your email:
* A link to this thread: https://1password.community/discussion/143614/sync-issue
* Your forum username: vishalsheth

When you receive a reply with the Support ID, could you reply to this thread and provide the support ID number? This will help us locate your email so we can look in to this further.

I'm looking forward to your reply.

@ag_mike_d

[#ZZR-22353-217]

When I checked today it had synced. I made another change and it also showed as synced. This is FYI.

Hello @vishalsheth,

Thanks for providing the support ID and letting me know that syncing is working at the moment. Once the ticket arrives in our team's inbox, we'll take a closer look and continue the conversation via email. We'll be in touch as soon as possible.

Have a great day!

@ag_mike_d

1pw8 has lost the amazing software to work with touch. It's a pain to work with now. There are so many issues with 1pw8. This was never the case with 1pw7. It's nice you wanted to start from scratch but I feel it's useless as you've lost basics. I don't remember so many issue with 1pw7. Also if there were there was progress. It's frustrating to use it on daily basis.

Hello again @vishalsheth,

Thanks so much for your reply and providing this feedback. I'm sorry to hear you've been encountering some additional issues.

I've taken a look back through this thread and at the support ID you provided and it appears that we had not received a reply. Due to our retention policies, the original diagnostics report is no longer available to us.

Is the 1Password 8 app experiencing syncing issues again? If so, I'd like to ask to send a new email to us at support+forum@1password.com and include an updated diagnostics report from 1Password for Windows. For your privacy, please do not include this report here:
* How to send a 1Password diagnostics report

If the syncing issues are still resolved but you are experiencing other troubles please include those details in your email message and the team will be happy to help you further.

Could you also include:
* A link to this thread: https://1password.community/discussion/143614/sync-issue
* Your forum username: vishalsheth
* The new support ID#

We'll be looking forward to hearing back from you soon!

Why should I share the report again? I’ve already shared but there’s no update from you for this?

It looks like 1PW team is just carrying on and not really keen on solving issues.

@vishalsheth

Can you clarify if you're still seeing the same syncing issue that you reported earlier in this thread? It looks like our team sent you an email 2 months ago, with some questions to investigate the issue that you reported, but never received a reply.

-Dave

ref: ZZR-22353-217