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December 1, 2021
Question

TD Ameritrade & 1Password for Safari

  • December 1, 2021
  • 3 replies
  • 138 views

When logging into TD Ameritrade's website, I have to load the page 3x in order for 1Password to offer autofill:
Initial load, no 1Password

First refresh, I get 1Password icon, but clicking it does nothing.

Second refresh, autofill prompts and loads correctly.

This consistently behaves this way on a daily basis.

3 replies

December 5, 2021

Hey @cmfrazier ,

Is this the login page in question? https://auth.tdameritrade.com/auth

Also, can you provide us with a little more details on your setup:
- Which operating system you're on? Mac? Windows?
- Which browser?
- What is the 1Password extension version in that browser?

As a quick suggestion without having all this info, can you please try disabling all other extensions in your browser except for 1Password and see if things work better then?

December 5, 2021

Sorry @ag_yaron, I thought I had left that detail.

-Link correct
-macOS 12.1
-1Password 8.5.0
-Safari 15.2
-1Password for Safari 2.1.4

Disabled all other extensions, no change.

December 6, 2021

Thanks for the additional info @cmfrazier .
I'm trying to replicate it here but without luck. Here are my steps:

  1. Open Safari.
  2. Click 1Password in the toolbar and unlock it.
  3. Go to https://auth.tdameritrade.com/auth
  4. 1Password shows up as soon as the page loads.

Are your steps identical?
Also, can you please try resetting Safari's experimental features to default:

  1. Open Safari and go to its preferences -> Advanced -> Turn on the develop menu.
  2. Click the Develop menu on the top bar of your Mac and select "Experimental Features" -> Scroll all the way to the bottom and select "Reset all to default".
  3. Restart your computer and try to reproduce.