Textarea not able to filled

Hey @poolee,

Happy new year to you too!

Can you point me at the page with the field you are trying to fill so i can do some testing and best advise?

Thank you!

Hi Steph

It is https://www.gw.govt.nz/your-council/contact-us/contact-form/

Cheers
Paul

Hi @poolee,

Thanks for sharing the URL with us!

When testing filling on the page, I was able to successfully fill my Identity item. Is there a particular field on the page that you're unable to fill, or is it the entire form?

Additionally, if you click in the "Name" field, are you seeing the 1Password icon available within the field? If so, can you click on it to activate the inline menu and see your Identity items suggested?

Hi David

The field that's not filling for me is the 'Message / Information request' field. I've used the developer tools to inspect the element and tried the various class names, IDs, etc of the textarea, but not had any luck filling it in any way.

Am having no issues filling the other fields ok - yes, I get the icon and the identity suggestions.

Cheers
Paul

BTW, have tested on the following browsers. None are filling the Message / Information request field.

Chrome 120.0.6099.199
Edge 120.0.2210.121
Vivaldi 6.4.3160.47
Brave v1.61.114 (Chromium to 120.0.6099.199)

Cheers
Paul

@poolee

Thanks for the reply. I see the webpage's code shows the following for that field:

autocomplete="off"

Since the developer of the website has chosen to add this attribute to the field, 1Password won't fill into that field. You'll need to either type in the information manually, or copy and paste it in.

Let me know if you have any questions. 🙂

-Dave

Ok, thanks Dave, good to know there's a reason why.

I'm happy to help. 🙂

-Dave