The 1Password browser extension needed to restart

Forum|Forum|2 years ago
August 16, 2023
5 replies
467 views

I keep getting the message. I have to shut down Safari browser and restart about every 20 minutes or so. It started when I downloaded Chrome and 1Password extension for that. Since then I have uninstalled Chrome and that extension. I have also uninstalled Safari 1Password extension and reinstalled. I have tried quitting 1Password extension in Safari and starting it back up so I didn't have to shut down Safari and restart. None of that helps. What is my next step??? 1Password version 8.10.9. 1Password Extension Version 2.13.0. Mac OS 12.4. Safari Version 15.5.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

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1P_Tommy

1Password Employee

@shanetraylor

Are you resetting your browser history in Safari? You mentioned macOS 12.4 I would highly recommend updating to macOS 12.6.8 if at all possible.

 Apple Support - Keep your Mac up to date

A

Anonymous

I am not clearing my history. I did it one time to see if that helped but still doing it. I will update to 12.6 and see if that helps.

steph_giles

1Password Employee

Hey @shanetraylor,

I'm sorry for the trouble, here is some more information about the error message you are seeing: If you see "The 1Password browser extension needed to restart".

Let us know how the update goes and if you are still running into this we can take a look at some logs and see what is going on.

A

Anonymous

Updated all software and everything seems to be working great. Thanks for your help.

1P_Dave

1Password Employee

I'm happy to hear that everything is working now. 🙂

-Dave

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