The 1Password for Windows installer does not install on Windows 11Pro on my Lenovo ThinkPad P16V

Hello @KDESROC! 👋

I'm sorry that you're running into trouble when installing 1Password for Windows on your ThinkPad. Can you tell me a little more about what you're seeing when the installation fails?

For example, do you see an error message? Or does the installer just close without any errors?

I look forward to hearing from you.

-Dave

Hi @1P_Dave

There is no error message. The installer just closes.

Thanks

Hi @KDESROC! Could you email in to support+forum@1password.com with some logs from 1Password's installation directory so we can look into this further?

1. Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password
2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
3. Right-click the folder on your desktop, click Send To, then Zipped folder.
4. Attach this to your email to support.

With your email please include:

• A link to this thread: https://1password.community/discussion/147300/the-1password-for-windows-installer-does-not-install-on-windows-11pro-on-my-lenovo-thinkpad-p16v#latest
• Your forum username: KDESROC

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

@1P_Gem the support ticket ID is VXF-47897-629

@KDESROC

Thank you for posting the Support ID! One of my colleagues will reply to you via email as soon as they've finished reviewing your logs. Please continue the conversation there. 🙂

To prevent duplication of efforts, I'm closing this thread.

-Dave

ref: VXF-47897-629