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poconi
September 25, 2022
Question

The app crashes and force closes.(BUG)

  • September 25, 2022
  • 1 reply
  • 68 views

Hi, I have a problem about 1password for windows Beta
I change my Secret Key regularly, but right after I change it, I get re-signed in, and when I log in after entering my account information in "Enter account details", I get an error like the one in the attached picture.
Then the app is restarted and I have to enter my password to get in.
Thank you very much for your help.



1Password Version: 1Password for Windows 8.9.6 (80906030)
Extension Version: Not Provided
OS Version: windows 10(21H2)
Browser:_ Not Provided

1 reply

1P_Gem
1Password Employee
1Password Employee
September 26, 2022

Hi @poconi, thanks for getting in touch! I understand that after changing your account details, 1Password 8 crashes during the sign-in process.

To investigate this further, I'd like to ask you for a diagnostics report from your Windows PC:

Attach this file in an email addressed to support+windows@1password.com. With your email please include:

You'll receive an automated response from our BitBot assistant with a Support ID. Please post that number here. Thanks!

Gem