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April 20, 2023
Question

"The database was terminated." error message in the browser

  • April 20, 2023
  • 76 replies
  • 2790 views

Starting this morning, whenever I attempted to login to the Safari extension, it appears to crash with the message that the database maybe corrupted as the connection was terminated (will get a image to upload when it happens again). This even after having done the following:

  1. Checked that I am using the current version of 1Password for Safari (v2.10.0)
  2. Am on the current most up to date version of Mac OS Ventura
  3. Quit and restarted both Safari and 1Password

Even with all this, I am still getting the message (via a lovely full Safari page background. :))

Anyone else have this issue? I will restart my Mac as well (an M1 Mac mini) and provide feedback; but this is the first time I have seen this type of issue with the Safari extension.

Any feedback would be appreciated.

Anthony


1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: 13.3.1
Browser:_ Safari

76 replies

April 20, 2023

Same. Happening often for me since this AM.

April 21, 2023

I will update all, after a full reboot of my Mac, the error seems to have gone away.

1P_Tommy
1Password Employee
April 21, 2023

@balckmacx

Are you resetting the Safari history? Was this after the update to 1Password in the browser or random after having used it previously?

1P_Tommy
1Password Employee
April 21, 2023

@HuanterHillegas

Please see my message above to BlackMacX

April 21, 2023

Hi ag_tommy,

So, to answer your question, yes I do reset/clear my Safari History, just before I prepare to close/quit it. That said, the issue stopped happening yesterday after I rebooted my Mac mini; but has started again this morning (see attached image). The message is new and not what the extension previously did.

I do also have to say, that this morning, before the issue started to present again (it only just did, as of ~7:30am PDT, not prior to this), it hadn't, even when I closed and cleared my History earlier today.

Additionally, and this is to just bolster things for your information, as per the image suggestion, I have not changed my 1Password settings in weeks, so the suggestion, in the image, to check them, would suggest the extension's functions have changed. I will admit, I rarely use the extension directly, as I find it often crashes and/or doesn't work as seamlessly as one would assume/like. I have to open 1Password more often, as the 1P extension often cannot find/see all the entries/etc., in the 1P vaults (I know how to get it to see "everything" but it cannot always find them, so using 1P has become the default action I take, as it reduces said problems).

1P_Tommy
1Password Employee
April 21, 2023

@BlackMacX

The image is due to a new change where we added additional prompts for users. The cause in your instance was the Safari history reset. I would expect to see this message using those steps. We're working to improve on the wording. Apologies for any alarm.

April 21, 2023

@BlackMacX - so you are saying the fix it to just clear the Safari history? I've been running into this all day and can't stop to reboot everytime it happens. Thanks

April 21, 2023

Thank you. You and all 1Password are great, both in the forum help you provide to users as well as, keeping this great product working wonderfully and our (keeping a jinx away) crucial information safe.

April 21, 2023

@VirtuaJustin no, as per ag_tommy, the clearing of the history is the reason for the error message. Now, I feel this is a problem, in the situation I have, as I clear my history after browsing and before I quit Safari; but that act then causes the 1Password for Safari extension to issue the noted error. I think this a poorly designed; but cannot say more, as I am not a developer, just that I would think most users would clear their history before quitting Safari, so maybe to either let users know to expect that error or find a way to handle it.

But that is not your issue, you have the same issue I have and just remember, if you clear your history, and have logged into 1Password for Safari, that session, you may get said error message and just be aware that the cause is, most likely, your having cleared the history.

April 22, 2023

@BlackMacX but I didn't clear my history. I feel like i got the alert today a few times just randomly.