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December 19, 2024
Question

The extension on Safari stays locked even when the app is unlocked.

  • December 19, 2024
  • 6 replies
  • 202 views

Hi, the 1Password extension on Safari remains locked even if the app is unlocked, and I always have to click on the icon to unlock it (the connection between the app and the extension is regularly active). What can I check?


1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: Sequoia 15.2
Browser: Safari 18.2 (20620.1.16.11.8)

6 replies

1Password Employee
December 20, 2024

Hello, @vidario. Thank you for writing in. I'm sorry about the issue you're encountering with 1Password.

First, I recommend checking the steps in this support article: https://support.1password.com/connect-1password-browser-app/#make-sure-1password-and-your-browser-are-up-to-date. If you are still experiencing issues, can you check if the problem occurs in other browsers?

-Evon

vidarioAuthor
December 22, 2024

Hi, the other browsers (Chrome and Firefox) work correctly. It seemed to me that I had seen other reports similar to mine, but I couldn't figure out if it was a known issue or random behavior.

vidarioAuthor
December 22, 2024

I recorded a short video highlighting the issue and the different behavior between Firefox and Safari.
https://vimeo.com/1041513116?share=copy#t=0
I hope it can be helpful.

kevin_li
1Password Employee
December 22, 2024

Hi @vidario,

Thanks for showing the misbehavior in a recording.

From your recording, the good news is that the connect status between 1Password for Safari and the 1Password desktop app is still working.

However, I can confirm that there's a known issue where the 1Password for Safari extension doesn't always reflect its unlocked state when integrated with the 1Password desktop app until you attempt to use the extension, which means it requires an extra click on the 1Password for Safari icon to reflect the corresponding lock status from the desktop app. I've added your details to our internal report to help our developers assess a possible improvement in a future update of 1Password.

I'm sorry about the inconvenience and confusion it caused.

Let me know if you have any other questions.

-Kevin

ref: dev/core/core#33319

vidarioAuthor
December 9, 2025

It’s been a year since this issue was first reported, and I’m still experiencing the exact same problem: the desktop app is unlocked, but the Safari extension remains locked until I manually click the icon. This happens even with the “Integrate with 1Password app” option enabled.

Is there any solution on the horizon, or an update on when this behavior might be fixed?

Thanks.

1P version: 1Password for Mac 8.11.20 (81120039)
Extension version: 8.11.20.39
OS version: Tahoe 26.1 (25B78)
Safari version: 26.1 (21622.2.11.11.9)

1P_Dave
1Password Employee
January 9, 2026

@vidario 

Thanks for following up! I've checked our internal bug tracker and it looks like the issue is still open in our developer's backlog. When a fix is available we'll make sure to update the community. I'm sorry for the continued inconvenience. 

-Dave

agoree
January 28, 2026

Been having the same issue for some time now, is there any timeframe for a fix ?  This only happens  on safari, In Firefox and Chrome the extension matches the lock status of the app. Searching though the community there are many people having a similar experience. 

Many thanks 

MacOs 15.7.3 (24G419) (latest my hardware supports)

Safari Version 26.2 (20623.1.14.18.4)

1Password for Safari 8.11.29.1

1Password for Mac 8.12.0 81200013, on PRODUCTION channel

 

 

1P_Dave
1Password Employee
January 28, 2026

@agoree 

The issue remains open in our developer's backlog. I've added your report to the internal tracking item for the issue and I'm sorry for any confusion caused by the delayed updating of the 1Password icon in Safari.

-Dave

Issue=FS-4100