Question

The icon shows no reaction

Forum|Forum|4 years ago
October 13, 2021
5 replies
68 views

The icon shows no reaction on monitor 1 when I click on it. I can open it on monitor two.

No reaction. Neither when I click on the 1Password icon in the menu bar, nor when I click on the extensions icon.

Restarting did not help either.

I have already activated 1Password in Safari, see screenshot.

The key combination does not work either.

Strangely enough, I now received an email that I had logged into 1Password in Safari, even though I had not entered a password.
It's my IP address, location and computer hardware.

I only accessed the settings by right-clicking.

What can I do to make this finally work?

1Password Version: 7.9
Extension Version: 7.9
OS Version: macOS 11.6

Browser Extension

A

Anonymous

Hi @Zuano!

I would like to ask you to generate a https://support.1password.com/diagnostics/?mac and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!