The key combination "Command + Shift + \" can't be used because it's already used

Hi @martinewski:

I'm sorry you had to reset your Mac, I know how annoying that is. :( The good news is I'd be happy to help get your shortcuts up and running again!

This is something that we've been investigating, and haven't tied down just yet, but these steps do tend to get everything working again. Just as a note, this will clear all 1Password preferences, so any changes you've made will be set to default, as well as ensure you have your account password, as fingerprint unlock will be disabled.

1. If 1Password is running, right-click the 1Password icon at the top right of your macOS menu bar, and choose Quit 1Password Completely.
2. Open Finder and go to: ~/Library/Containers/com.agilebits.onepassword7/Data/Library
3. Locate Preferences and move it to Trash.
4. Go to: ~/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library
5. Locate Preferences and move it to Trash.
6. Open Terminal and run the following command: killall cfprefsd
7. Open and unlock 1Password, and confirm that your default keyboard shortcuts are in place.

Let me know how that goes!

Jack

Hello Jack. Even though one of the shortcuts is not the one I was used to use, it's one that works!

Thanks a lot for the workaround. :)

On behalf of Jack, you're welcome. :) If we can be of further assistance, please don't hesitate to contact us.

Ben

Hello there,

I've got the same issue on a brand new MacBook Pro 2021.

1Password is the first app I'm installing so no other third-party should be interfering.

I want to use cmd-$ to Show 1Password and option-cmd-$ to Fill login (e.g. invert the default behaviour).

However when I remove the default shortcuts and want to add cmd-$ to Show 1P, I get the same error popup.

@thebigdreamer

Cmd + $ is used by macOS itself, for taking screenshots. So, there is indeed a conflict there.

Ben

I'm having a similar problem. For the past 10 years I've been using ⌥\ for the Fill Login shortcut. I've recently reformatted my machine, and 1Password no longer allows me to set this shortcut and gives a "The key combination ⌥\ can't be used!" error. I think this might occur because ⌥\ appears to be a shortcut for «, a character I'll never need a shortcut for.

Other apps will happily allow me to bind ⌥\, so I don't think MacOS prevents conflicting shortcuts from being bound. I think the issue is that 1Password will not allow the shortcut to be bound if it detects a conflict. Providing a warning is fine, but ultimately it should be the users choice to bind a shortcut (even if it has a conflict). Having to relearn 10 years of muscle memory is... painful.

It would be awesome if 1Password could allow advanced users to bind conflicting shortcuts (with a warning, of course).

@1P_Ben thanks for the reply. But as @levymetal says, I was also using the same shortcut for 10 years (cmd + $) without any issue… and the ironic part is that the default shortcut set by 1P is the same, I’ve just tried to invert the two, not setting a different one!

I searched in Settings.app for a shortcut set to cmd + $, finding nothing.

Worth to mention that I only have this issue on my new M1 MacBook Pro and not on the old Intel one (both running the same latest macOS version).

@thebigdreamer

I searched in Settings.app for a shortcut set to cmd + $, finding nothing.

Cmd + $ is equivalent to Cmd + Shift + 4.

@levymetal

It would be awesome if 1Password could allow advanced users to bind conflicting shortcuts (with a warning, of course).

I tried making that argument but it's a non-starter; sorry.

Ben

Cmd + $ is equivalent to Cmd + Shift + 4.

Definitely not on my Swiss keyboard. 😉

I’ve never seen a system shortcut conflicting with cmd + $ ever before on this keyboard actually.

Having a different keyboard can confuse things. US and UK keyboards have $ on the upper part of the 4 key, so $ is the same as shift-4

Whether AgileBits (or you) can change things for a different keyboard I leave to them.