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August 13, 2021
Question

The real problem behind 1P8

  • August 13, 2021
  • 21 replies
  • 586 views

The biggest problem with the 1password 8 is that AgileBits are pulling a total and complete overhaul on everything. Sure a new code base is a clean break, but they are taking this as license to change anything and everything. So 1P8 is pissing off a lot of people for a lot of unrelated reasons. For example today I found out that if you use multiple accounts, you will now need to use multiple passwords to unlock your 1P client. Personally, I couldn't care less about the Electron thing and the search changes are annoying but not game breaking. However needing to use a bunch of passwords every 30 minutes to get access to the data I need is absolutely a change that would drive me away from 1password. After all it's called ONE Password, not 15Passwords.

Why are they doing this? Because someone thought it was more secure. Who cares what the customers think. Who cares what the customers need. Who cares about the actual use cases of the paying customers. Did anyone even ask the customers? Could it be a preference? Sure, totally. And some may want that. Heck, it something they could make as a business feature flag so that admins can require it. But should it be forced on everyone without any thought to what that actually means? Fark no. That's how you piss people off and drive them off your platform.

And this is one tiny change in a vast ocean of changes known as 1Password 8. So now I'm scared. What else is going to be changed that I (and others) haven't figured out, that is totally going to screw us? I don't know. No one knows. 1Password won't even be truthful about the changes it is making (see also electron and stand alone vault drama).

The only thing that a complete overhaul of an application (and service) accomplishes, is making everyone angry at you for changing the one or two things they cared about. Because you changed it all.

PS. And there is absolutely no way you can convince everyone that "this will be better in the long run". Unless you can address why each "game breaking" change is better, to an extent that makes all the customers happy.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

21 replies

August 13, 2021

How about you give this some time to mature? You are looking at the very first early access release.

August 13, 2021

Well, it's been out for 2 months now, with several updates. Give us a change log so we can know what to look for.

But that being said, it has nothing to do with the maturity. If you tell me "Well feature X doesn't work because Beta" then cool. I'm game. However what they are doing is changing how many things work fundamentally and it isn't going to "mature". That's how they want it to work now.

August 13, 2021

It's still early access, no matter how you twist and turn this. Just take a step back, re-install the production version (7) and wait for a proper beta or final release. I think you will be surprised how much stuff they added back in by then. It's just not feature-complete at this point.

August 13, 2021

Again. You're saying that it's not feature complete and I'm not disagreeing with you.

They are making DELIBERATE changes to how things work. That will not change. In my specific usecase, AgileBits staff has said, and I copy/paste quote "The Security team decides it would be best to allow users to unlock only one account at a time."

So how is waiting going to make my life any better? Other than delaying the time until I reach a point where I need to decide if I want to continue to use a product that no longer works for me?

August 13, 2021

and I copy/paste quote "The Security team decides it would be best to allow users to unlock only one account at a time."

You forgot to quote the part where they said that unlocking all accounts using biometrics is still possible, and that they are still thinking about this. I read the same thread, you know.

August 13, 2021

@cryptochrome

You are reasonable to state we need to allow the product to mature, but the feedback from these early releases should inform that maturation process. If left unfettered, 1Password may continue to make decisions that users think are bad.

August 13, 2021

@FCNV absolutely, agree 100%. But there is a huge difference between constructive feedback and outrage, which is what we have mostly seen so far. And the main point appears to be the shift from "native" to Electron. It's pointless to try and "argue" that decision with the 1P team, as the chances of them reverting this over half a year into the development are more than just slim. It's a done deal, 1P have a business case for this (a good one at that). So instead of hurling complaints and outright insults (I have seen a fair share of those here), the adult thing to do would be to move on. Accept the switch to Electron and make sure that feedback going forward is constructive and helps mature v8 and what it does.

August 13, 2021

@cryptochrome

Again, I think your accusations of "outrage" are unfounded and an attempt to change the narrative and illegitimize valid criticism. There is not evidence of outrage.

I feel like a constructive exercise would be to dissect the concerns around Electron and figure out an action plan. Agilebits has done a great job addressing the security concerns, what they haven't done is address the UX concerns. From reading your posts, it doesn't seem like you value a password app that is fast, elegant, or feels more in place with the OS it is on. That is your opinion and fair for you to hold, but don't come after users because they have different values than you do.

Ultimately 1Password will decide where this platform goes. If they value existing user input as they claim, they will find these discussions useful. If they don't, well, they'll probably lose some customers and move on.

August 13, 2021

@FCNV

Again, I think your accusations of "outrage" are unfounded and an attempt to change the narrative and illegitimize valid criticism. There is not evidence of outrage.

I've seen quite a bit of outrage here since the macOS early access version was announced. Heck, I seem to remember you called somebody else a "complete jerk" just a few hours ago. Sounds a lot like coming from someone who is triggered and outraged.

Anyways, you've made your point, I made mine, we're not going to agree, so let's move on.

August 13, 2021

@cryptochrome

I actually never called anybody a complete jerk, I was responding to another poster who used the term "jerk" and said it was inappropriate. Again, for you to throw out baseless accusations like that, or that people are "triggered" without any actual evidence is reckless, wrong, and consistent with troll-like behavior.

I support users' right to have opinions as long as they are supported. While I disagree with your opinion and feel you have not supported it with sound arguments, I respect your right to hold it. I would hope you would extend that to other users of 1Password and this community.