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the request failed unexpectedly

Forum|Forum|1 year ago
March 17, 2025
2 replies
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I'm in a virtual desktop and when trying to log into 1Password (web) it fails with a strange error.

At first I thought a firewall was to blame, but I see the below in the console and now I wonder if it's CSR configuration at 1password?

Best answer by 1P_Dave

Hello @SN_it! 👋

I'm sorry that you're running into issues when connecting to 1Password on your virtual desktop. The error message that you're running into is something that we've seen from customers who use Zscaler (and I do see reference to Zscaler in the console log that you posted). The issue is usually resolved by working with Zscaler support to make sure that 1Password's ports and domains are properly allowed through the Zscaler service:

1Password ports and domains

Please reach out to our team at support@1Password.com, and include a link to this thread, so that our team can help further with your specific configuration or if you encounter the issue even when you're not flowing traffic through Zscaler.

-Dave

1P_DaveAnswer

1Password Employee

Hello @SN_it! 👋

I'm sorry that you're running into issues when connecting to 1Password on your virtual desktop. The error message that you're running into is something that we've seen from customers who use Zscaler (and I do see reference to Zscaler in the console log that you posted). The issue is usually resolved by working with Zscaler support to make sure that 1Password's ports and domains are properly allowed through the Zscaler service:

1Password ports and domains

Please reach out to our team at support@1Password.com, and include a link to this thread, so that our team can help further with your specific configuration or if you encounter the issue even when you're not flowing traffic through Zscaler.

-Dave

J

jakeo

We had the same issue recently, on multiple devices when we were forwarding traffic to Zscaler via GRE network tunnels (worked fine for remote users with ZCC enabled)
We had to add companyname.1Password.com to the Authentication Exempted URLs list in Zscaler (Adminstration --> Advanced Settings )
Once that was saved and activated the machines started working immediately

just adding it here in case it helps any one else

1P_Dave

1Password Employee

@jakeo

Thank you for sharing your solution with the community!

-Dave

S

SN_itAuthor

Arrrgh. Thank you Dave - for the quick response!

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