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Nov 3, 2026 10:18 AM UTC
Question

The subscription fee was charged twice

The subscription fee was charged twice. Apple took the first payment as part of the subscription; 1Password took the second payment because a different card had been registered – the issue was reported to support, but there has been no response.

1 reply

1P_Dave
1Password Employee
1Password Employee
Nov 5, 2026 10:19 PM UTC

Hello ​@robo! 👋

I’m sorry that you were charged twice, our billing team can definitely help with this. I took a look, and it appears we sent you a reply on November 1. Could you check your spam or junk folder to see whether it ended up there?

My colleague also sent you a new reply today. Are you seeing it in your inbox? If not, please let me know.

-Dave