This my.1password.com page can’t be found

Forum|Forum|3 years ago
May 2, 2023
3 replies
129 views

Hi,

When i try to access my.1password.com for sign-in i first get a security alert that there is some problem with the SSL cert. If i choose to ignore the risk and proceed anyway i get "This my.1password.com page can’t be found".
Please help, i need to sign in :/

I have tried on firefox, brave and chrome with the same error. I have also tried in my browser on my phone and i get the same error there. When try to sign-in in the app i get a wrong password error even thou the password is correct and i can unlock the 1password app on mobile and on another laptop where i am already signed in to.. I also tried to manually enter all details in the app and also used scan qr code feature to auto fill information.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: linux, android
Browser:_ brave, firefox, chrome

Browser Extension

A

Anonymous

Here is the full error i get in the browser

```
NET::ERR_CERT_AUTHORITY_INVALID
Subject: active-directory-ces-elb-711304234.us-east-1.elb.amazonaws.com

Issuer: ad-DD-SUBCA-CA

Expires on: 25 Mar 2023

Current date: 2 May 2023

PEM encoded chain:
-----BEGIN CERTIFICATE-----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gbswgbgwgbUGCCsGAQUFBzAChoGobGRhcDovLy9DTj1hZC1ERC1TVUJDQS1DQSxD
Tj1BSUEsQ049UHVibGljJTIwS2V5JTIwU2VydmljZXMsQ049U2VydmljZXMsQ049
Q29uZmlndXJhdGlvbixEQz1hZCxEQz1kYXRhZG9naHEsREM9Y29tP2NBQ2VydGlm
aWNhdGU/YmFzZT9vYmplY3RDbGFzcz1jZXJ0aWZpY2F0aW9uQXV0aG9yaXR5MCEG
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CwUAA4ICAQANo7DUgQerhuiR9uETihCSrCrb6kwRla6/H0TI1lmroA7ojJqQQId7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-----END CERTIFICATE-----
-----BEGIN CERTIFICATE-----
MIIGRTCCBC2gAwIBAgITegAAAAKPReJhV/h7ZAAAAAAAAjANBgkqhkiG9w0BAQsF
ADAXMRUwEwYDVQQDEwxERC1ST09UQ0EtQ0EwHhcNMTkwMzEyMTkwMjMyWhcNMzkw
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LVNVQkNBLUNBMIICIjANBgkqhkiG9w0BAQEFAAOCAg8AMIICCgKCAgEAxzHQFaDH
L4QxeMqcWGn3iIGIH//D3cgUKuvljcSDNaLT9p9G/5i5e8L+4VLI/M/amvITceJE
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03e5o+fhG5H08ZV7TrsV864tthnohDIcM82kREUi9ktXWd/W3CbmSNddnYWpPPhs
r4Fo8qrKXpNYp94N2yfxqELmET/8GxMV4FHmUf7jc5V3LfoVJ563T0CNMNen9a9f
02NEUxYDvXrNZqbrAWDStR7thwR7o3LYfw==
-----END CERTIFICATE-----
```

A

Anonymous

It seems you're trying to access 1Password from within some company intranet, and the site isn't accessible either by company policy or by defective internet access configuration from your company.

It also may be you're target of some man-in-the-middle attack to sniff your data and this certificate was inserted by the attacker. However, if it's from within some company intranet, this is probably not an attack but instead an attempt by the company to monitor internet access.

steph_giles

1Password Employee

Hey @eggster,

I'm sorry for the delayed response.

Can you let me know if you are still having difficulty signing in?

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