Ticket #788982 – 130 unsynced local changes and no human response

Hi,

I'm hoping someone from the 1Password team can help escalate or check the status of my support request #788982.

I originally contacted 1Password Support on September 18 and included a diagnostics report from 1Password for Windows. I received the automated acknowledgement, but I still haven't received a response from a support specialist.

I also sent a follow-up on September 22, but so far there has still been no human response.

The main issue is fairly urgent because my 1Password for Windows app currently shows approximately 130 local changes that have not synced to my account. These changes include important passwords and TOTP items.

Because these changes apparently exist only locally, I'm concerned about trying troubleshooting steps such as reinstalling the app, removing the account, resetting local data, or anything similar without guidance from support, since I don't want to accidentally lose those unsynced items.

I'm using 1Password for Windows 8.12.36.

There is also a second issue included in the same support request involving being unable to create a passkey for expo.dev, but the unsynced local changes are my main concern right now.

Could someone from the 1Password team please check ticket #788982 and, if possible, escalate it to the appropriate team?

I'd especially appreciate guidance on how to safely preserve the local unsynced data before doing any further troubleshooting.

Thank you.