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September 6, 2024
Question

Timeout function not working as expected

  • September 6, 2024
  • 4 replies
  • 63 views

My 1Password locks up pretty frequently. Here are my settings:

1P locks up in about an hour. I don't know why this is happening.


1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 13.6
Browser: Chrome

4 replies

GreyM1P
1Password Employee
September 7, 2024

Hi there @jasimon9

Can you check if "Keep 1Password in the menu bar" is checked in Settings > General?

If it isn't, then 1Password will lock when you quit it, so I want to rule that out.

If it is, and it's still seemingly locking prematurely, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey

jasimon9Author
September 11, 2024

I thought I posed a reply here but don't see it.

In short that setting is always set. I have sent email to the address. Will post again when I get a reply.

jasimon9Author
September 11, 2024

Here is the ticket number from BitBot: MQH-52825-788

1P_Dave
1Password Employee
September 12, 2024

@jasimon9

Thank you for posting the Support ID, I see that my colleague has already sent you a reply. Please continue the conversation there.

To prevent duplication of efforts, I've closed this thread. 🙂

-Dave

ref: MQH-52825-788