tipalti.com autofill doesn't work

Hey @YesThatTom, are you clicking to autofill your login from the 1Password app or via the extension in your browser's toolbar? Do you know which version of the extension you have installed? Can you log in if you type in or copy/paste your login into the site?

Please let me know!

Hi Joy! Thanks for the fast response!

• Yes, via the browser's toolbar
• Plug-in version: 2.3.2
• Yes, logging in works if I paste the password in.

I can send you a video screencap of the interaction if there's a way to send it to you without posting it publicly.

Hi @YesThatTom .

You can email it to us at support+forum@1Password.com. With your email please include:

A link to this thread: https://1password.community/discussion/128363/tipalti-com-autofill-doesnt-work
Your forum username: @YesThatTom

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Thanks!

The Support ID is [#FWW-21349-346]

@YesThatTom Thanks for sharing that! We will send over a reply shortly. Appreciate your patience!

Problem solved! tipalti.com works with the latest 1password extension for Chrome. My work computer had the older extension.

Recap:
* tipalti.com does NOT work with "1Password extension (desktop app required)". This is the classic extension.
* tipalti.com DOES work with "1Password - Password Manager 2.3.2". This is the classic extension (as of this writing).

Thanks to Kevin at 1password support for helping me diagnose this! Go Kevin!

@YesThatTom. Thanks for sharing the good news here.

Let us know if you have any other questions.

Happy Friday Junior.