Too Complicated

@Chevalier:

I also use a custom section to put security questions, it works well for me :+1:

@lerbi - I feel your pain. I've also been using 1P since Adam wore short pants - AND I'm a retired IT geek with 30+ years working with and supporting software since the CP/M days, but over they years I've noticed 1P becoming more and more complex with every release.

Sure, I completely understand that there are undoubtedly some customers who need all the fancy bits, and I'm sure it keeps a lot of IT folks in jobs 'cos nobody else can work it out... but I agree with you that a subset of functionality for the average Joe seems like it should be a no-brainer. I'm always happy to pay for the product and I love the underlying philosophy, but I simply don't need 10,000 Vaults (including one called Primary for no obvious reason) - nor should I need to mess with customizable sections to keep my freaking logins and credit cards organized and accessible via my computer and mobile devices.

I simply have better things to spend my time on now that I've earned my retirement and shouldn't be spending all day trying to make ANY software program work.

Hey @Phudpucker9

but I simply don't need 10,000 Vaults (including one called Primary for no obvious reason) - nor should I need to mess with customizable sections to keep my freaking logins and credit cards organized and accessible via my computer and mobile devices.

Fortunately both of those things (multiple vaults and custom sections / item details) are optional and can be ignored if not needed. :+1: This bit is concerning though:

including one called Primary for no obvious reason

If you're using a 1Password membership, but have a Primary vault, something didn't go right during migration. Please reach out to our folks at support@1password.com and we'll be happy to help get that sorted for you.

but over they years I've noticed 1P becoming more and more complex with every release.

I'm sure there is some truth in that. With 1Password 8 we're doing a ground up re-write of the 1Password apps and keeping simplicity in mind. If you'd like to check out the Early Access version, details are available here.

Ben

@Phudpucker9 - You got it right. I'm in my 80th year and don't need all of these "improvements". That said, I do understand that 1Password can't maintain themselves as a viable company without the subscription model and the need to keep adding more and more subscribers. We've seen 1P go from a really nice, relatively simple, Mac app (that we all loved), to one that now pitches themselves more and more to businesses not to mention adding Windows users. It's a shame because, with no tangible product, eventually it's a business model that I don't believe can succeed over the long-term. Eventually, password managers are going to be completely absorbed into the major Operating Systems or, if Microsoft can make it work, passwords themselves will be eliminated.

To be honest, I don't know what I'm going to do, but I'm leaning more strongly every day to finding another password manager IF - and it's a big IF - there is one out there that is what I'm looking for.

@1P_Ben - Thanks for the prompt response. I do have a membership, but both myself and my wife ended up with Primary vaults as well as the family one and Private ones. Trying to sync them across all our devices is proving extremely painful (not to mentioned confusing) and I am in email contact with Alex in Support - but so far I'm just getting links to unrelated articles. I've requested some guidance and will see what he comes back with. Maybe the whole upgrade to V7 didn't go completely to plan - impossible for me to tell.

Thanks again - I'll keep you posted. For what it's worth, I HATE it when paid subscriptions only get email support, when a 5-minute phone call would likely get things back on track and not create lengthy circular email dialogs trying to arrive at some mutual understanding of what the problem is... and that's before even beginning to resolve it.

@1P_Ben Out of interest then, what should a 1PW account user have in terms of account identification within the desktop app when they open it. I have Firstly my actual name then under that I have Personal. In addition, I have two images, both the same, but one nestled within the other. It's as if it's using my 1PW Account icon then also assigning that icon to the Personal vault and displaying that image alongside the other. Might be useful for people with multiple vaults I suppose but for me it's just confusing, to the point of making me think have I done something wrong with the Migration.

There's only me using it and I only have one vault, I'd rather just be able to clean that aspect up on the interface as I'm not sure if that's how it should be or if something is screwed up somewhere.

@Phudpucker9:

Trying to sync them across all our devices is proving extremely painful (not to mentioned confusing) and I am in email contact with Alex in Support - but so far I'm just getting links to unrelated articles. I've requested some guidance and will see what he comes back with. Maybe the whole upgrade to V7 didn't go completely to plan - impossible for me to tell.

The good news is that if you have a Membership, you don't need to manually sync those additional vaults. Our recommendation is to remove the Primary vault altogether after the migration, so you don't have to handle it anymore and you can just sync everything via your account. Once we understand what happened, it will be easier to get you back to the expected configuration :+1:

I totally agree it is overcomplexified and painful now compared to earlier versions -- I truly HATE IT NOW. hate it. despise it. try not to have to use it.

I prefer Enpass -- it is closer to what 1P used to be but even they have made it over complex starting around v6. I just don't need all this crap and multiple times 1pass has incorrectly imported csv files and really screwed the pooch -- really I totally hate it but I paid for it (by mistake) and now am stuck with it ... my family hates it too. it really has gone overboard. and it does not work well. so why why why do you people keep making it more complex and difficult? I am cancelling as soon as I figure out how.

it shouldn't take this much effort to work well and sync and just plain work. it is no longer Mac-like in that regard. way too much 'friction' for average users, really what are you people thinking? it reminds me of google: their engineers do stuff for other engineers, not everyday users. you have that same syndrome now. ridiculous.

@aceebee:

I totally agree it is overcomplexified and painful now compared to earlier versions

What version are you using now, and what version are you referring to when you say "earlier versions"? Thanks!