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March 20, 2023
Question

Touch ID and Apple Watch are grey'ed out in 1Password settings

  • March 20, 2023
  • 11 replies
  • 6826 views

Touch ID and Apple Watch are no longer working to access 1Password -- both are checked but are grey'd out in my 1Password settings. Both are working to open my computer and applications on my computer. The 2 actions I've done so far to resolve this is to: 1) restart my computer; and 2) delete my 1Password app (and related files), reinstall it and restart. That all worked fine but did not resolve this issue.


1Password Version: 8.10.3
Extension Version: 2.8.1
OS Version: macOS 13.2.1
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=Touch%20ID%20and%20Apple%20Watch%20are%20grey'ed%20out%20in%201Password%20settings

11 replies

July 30, 2025

@Alvin_L_1P, I also had greyed out settings in 1Password for Touch ID and Apple Watch. Tried all the troubleshooting suggestions, and the one that worked was resetting the 1Password app on my Mac, as you described above. Thanks for the link.  https://support.1password.com/cs/starting-over/?windows#1password-8-windows