Touch-id and Apple watch unlock stopped working.

Hello @Fresco! 👋

I'm sorry that Touch ID stopped working to unlock 1Password. Are you still able to unlock the Mac itself using Touch ID? We'll need to investigate further to see if this is being caused by an issue in 1Password, the beta version of macOS, or if this is something specific to your Mac itself.

As a start, can you please try the following steps in order:

1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
2. Open and unlock 1Password for Mac.
3. Choose Apple menu  > System Settings, then click Touch ID & Password.
4. Turn off all of the features, then turn all of them back on again.
5. Go back to 1Password and choose 1Password > Settings from the menu bar.
6. Click the Security icon, then turn on "Touch ID".
7. Lock 1Password by choosing 1Password > Lock from the menu bar.
8. Now try unlocking 1Password using Touch ID.

Let me know how that goes.

-Dave

Hi @1P_Dave

Strange enough the 1Password extension of Chrome was working fine. Touch-id and Apple Watch to unlock my Mac were both working fine, too. It was just the desktop app which had this issue. Anyway, I have followed the steps you mentioned. After the first attempt nothing had changed, but after the second attempt the desktop app worked again as it did before. Happy! Thanks for your help.

@Fresco

I'm happy to hear that everything is working again. 🙂

-Dave

I'm having the same issues with 1password Beta 8.10.16 and 1password in the browser beta and Sonoma public beta 7. No browsers offer unlock with Touch ID or Apple Watch, and when you click on the 1password icon extension, it takes 5-10 seconds for the password input prompt to appear. It happens on chrome, edge and safari. it also locks frequently ignoring settings not to lock.

After I followed the instructions @1P_Dave gave me, my issue was solved.

@PeterThornton

I'm sorry to hear that you're running into issues with 1Password in the browser and Touch ID. Have you already tried the steps that I posted above? You can find them here: https://1password.community/discussion/comment/694854/#Comment_694854

If you have tried them and are still running into the same issues then please let me know.

-Dave

Hi, thanks for reply. Yes, tried those steps earlier but still happening on latest Sonoma Beta 8 yesterday. Restart fixes it temporarily, but then it comes back.

@PeterThornton

The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/695317/#Comment_695317
• Your forum username: PeterThornton
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Thanks Dave. It occurred just now with Chrome again first up this morning so generated diagnostic and sent. 1Password app open and also showing unlocked in Safari, locked in Chrome. Clicking extension icon in chrome takes 8 seconds to show the enter password prompt, no option for touchID or apple watch unlock, even though set up. And when I just went back to safari, it had locked itself even though I've presently got it set to never.
Support ID is [#NHV-53858-311]

Thanks @PeterThornton

Let's keep this going via email. Steph last sent a message and we're awaiting a reply. No rush mind you. I just didn't want you to have missed a message.