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C
chops
March 19, 2025
Solved

Touch ID disabled

  • March 19, 2025
  • 2 replies
  • 334 views

I'm on a mac mini M1 with an apple touch ID keyboard using Sequoia 15.3.2.  The touch ID works on my keyboard (for mac sign in and out) but I can't seem to figure out how to enable it to work with 1password.  I'm on the latest 1password for mac v8.10.68.

Anyone else experience this and know how to make this work?

Best answer by 1P_Dave

Hello @chops! 👋

I'm sorry that you're unable to turn on Touch ID unlock for 1Password. Try the following steps: 

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.


If that doesn't work then I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/touch-id-disabled/153371
  • Your forum username: Chops


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

2 replies

1P_Dave
1P_DaveAnswer
1Password Employee
March 20, 2025

Hello @chops! 👋

I'm sorry that you're unable to turn on Touch ID unlock for 1Password. Try the following steps: 

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.


If that doesn't work then I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/touch-id-disabled/153371
  • Your forum username: Chops


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

    C
    chopsAuthor
    March 21, 2025

    Didn't work but I've emailed you with diagnostics report.

    1P_Dave
    1P_Dave
    1Password Employee
    March 21, 2025

    @chops 

    Thank you for sending in the diagnostics report! I've just sent you a reply via email, let's continue the conversation there. 

    -Dave

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