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February 15, 2022
Question

Touch ID does not focus when (locked) 1Password is opened in full screen

  • February 15, 2022
  • 14 replies
  • 265 views

If 1Password is locked (automatically on manually) and I open 1Password, the touch ID prompt is displayed but does not have focus so I cannot authenticate with touch ID: I must bring the prompt into focus myself (by clicking on it (I haven't yet identified a keyboard based solution)) and then authenticate.

I'd love it if the touch ID prompt was launched in a focused state, so that I can open 1Password and immediately authenticate with touch ID. I had this problem in v7 too and figured it'd be fixed in v8, but it hasn't yet, so I'm surfacing it now just in case it's slipped under the radar.

Steps to reproduce:

  1. Log in to 1Password
  2. Set the app to fullscreen (a whole workspace)
  3. Lock 1Password
  4. Open 1Password
  5. Observe the touch ID prompt is not in focus and does not respond to touch ID interaction

The first image is 1Password's state after opening it while locked.

The second image is the touch ID prompt in focus after I've clicked on it.

Thank you,


1Password Version: 8.6.0
Extension Version: Not Provided
OS Version: 12.2

14 replies

July 7, 2022

@1P_Tommy Right now I'm using the nightly (80800186, on NIGHTLY channel), but I was on the beta and switched to nightly to see if it still happened (it does). I just tried reinstalling the app and it still happened. Not sure what's going on. If I can provide more info, let me know.

1P_Tommy
1Password Employee
1Password Employee
July 7, 2022

@thisisconlan

Let's go ahead and get you into email support. If nothing else we've cemented the details. A diagnostic may yet yield something helpful. So please include that.

  1. Open 1Password.
  2. Click 1Password in the menu bar.
  3. Click Preferences.
  4. Click Advanced in the new window that appears.
  5. Click Send Diagnostics.
  6. Click Reveal.
  7. Attach the .1pdiagnostics file saved in that folder to your reply.

Please use support+forum@1password.com for that submission. You'll get a support id back. Please let me know what that id is.

Thanks,

July 7, 2022

@1P_Tommy Thanks. Here's the id: [#YYV-55157-539]

1P_Tommy
1Password Employee
1Password Employee
July 7, 2022

Thanks

ref: YYV-55157-539