Touch ID does not work in new Macbook Air

Hi there @themis

If you migrated from an old Mac to this new one, it's quite possible that 1Password isn't accepting Touch ID because it's expecting your old setup, not the new one.

Try resetting 1Password and let me know if that helps:

☞ Make sure you have a copy of your Emergency Kit or another device signed in to 1Password nearby, and that you know your account password before you start. This applies to every 1Password account, if you have multiple.

1. Open and unlock 1Password.
2. Click the 🔽 down arrow at the top of the sidebar and choose Settings.
3. On the Advanced tab, click Reset 1Password.
4. Sign back in to your 1Password account.

Then try turning on Touch ID in Settings > Security and see how that goes. :)

— Grey

I followed the instruction but it did not work. I still get “That did not work…”

I did not migrate from an old computer, I set up this new Macbook Air afresh and only copied documents, not apps or libraries, from the old computer.

Perhaps I should remove 1Password and reinstall?

@themis

If you're still having trouble, we should review a diagnostics report to see what's going on.

☞ How to send a 1Password diagnostics report

⚠️ Do not post your diagnostics report here.

Send us an email at support+forum@1password.com with your diagnostics report attached, and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey

Hi Grey,

GUZ-87357-739

Themis

Thanks Themis. One of the team will be with you as soon as possible.

ref: GUZ-87357-739