Touch ID greyed out

I have the same problem. Do I upload a diagnostic too?

Hey @Carlo50

Yes, please email us the report using support+forum@1password.com. Be sure to use the email address tied to the account in question.

• Your forum username: Carlo50

• A link to this thread: https://1password.community/discussion/comment/709668/#Comment_709668

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Support ticket ID is QFZ-15656-351

@Carlo50

Thank you for posting the Support ID, your ticket made it to the right team and one of my colleagues will send you a reply as soon as possible. Please continue the conversation there. 🙂

-Dave

ref: QFZ-15656-351