Touch ID in Chrome not appearing

Hello @Dharo! 👋

I'm sorry that Touch ID isn't working when you use 1Password in Chrome. It sounds like the communication between the desktop app and the Chrome extension isn't working. Try these steps in order:

1. Open and unlock the 1Password for Mac desktop app.
2. Click on 1Password next to the  in the menu bar.
3. Click Settings.
4. Click Browser.
5. Make sure that "Connect with 1Password in the browser" is on. I know that you mentioned toggling this but I want to double-check that it is still on.

Then in the browser:

1. Open your browser.
2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
3. Turn "Integrate this extension with the 1Password desktop app" off.
4. Turn "Integrate this extension with the 1Password desktop app" back on.

If that still doesn't work and you still see a yellow dot I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/149045/touch-id-in-chrome-not-appearing
• Your forum username: Dharo

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Thank you @1P_Dave! Tried the first two steps but nothing.

Here's my support ticket ID: XQZ-86475-134

@Dharo

Thank you for posting the Support ID, I see that my colleague has already sent you a reply via email. Please continue the conversation there.

To prevent duplication of efforts, I'll close this thread.

-Dave

ref: XQZ-86475-134