Question

Touch ID log in reverts to pw log in everytime - tried all the previous fixes.

Forum|Forum|1 year ago
July 29, 2024
7 replies
83 views

I get this message every-time I try to log with Touch ID. No matter whether the App or Browser etxn.

I have tried every single fix and workaround I could find posted - here - reddit - you name it, including signing out of iCloud, removing the App, all extensions, removing all fingerprints, turning off Touch ID inside System settings, then restarting adding them all back, then signing in and downloading 1PW 8 from your website, then adding in extensions, then restarting, then logging into 1PW using the PW.

Every-time I lock 1 pw - if I get the option to sign in via Touch - straight away defaults to the above message.

Touch ID worked fine in Monteray until a week or so ago. I even upgraded to Sonoma to see if it would assist.

Nada. Niente. Nulla. Zip, Zero, Zilch.

I noticed in Sonoma - unlike Monteray - there is no "enable 1Password" toggle inside System Systems/TouchID.

Person ID is the same at "501'.

So - this has to be a common thing.

Support?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

macOS

1P_Dave

1Password Employee

Hello @tomato_1! 👋

I'm sorry that you're unable to unlock 1Password using Touch ID. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/147355/touch-id-log-in-reverts-to-pw-log-in-everytime-tried-all-the-previous-fixes
Your forum username: Tomato_1
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

T

tomato_1Author

Hi Dave

Thank you for your replay.

Do you have a guide, reference or instructions how to generate the requisite Diagnostic Report ?

Thank you for your assistance.

Rgds
Andrew (Australian EST).

1P_Dave

1Password Employee

@tomato_1

You can find a guide on how to generate a diagnostics report by clicking on the "Sending Diagnostics Reports (Mac)" link in my previous post or by clicking this link: How to send a 1Password diagnostics report

-Dave

T

tomato_1Author

Thank you.

Roger that.

T

tomato_1Author

All done.

Thank you for your help.

T

tomato_1Author

Problem fixed - awesome & easy fix - great assistance from 1PW support.