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January 24, 2024
Question

Touch ID not working - MacBookAir M1

  • January 24, 2024
  • 1 reply
  • 130 views

Hi

Touch ID on MacBook Air M1 is not working for me. It's never worked on this machine. This was the case for macOS Ventura and is still the case in Sonoma.

I've tried re-installing 1Password and deleting the saved fingerprints and disabling and re-enabling Touch ID.

I've generated a diagnostic report to send to the support email.

Thanks

Warren


1Password Version: 8.10.24
Extension Version: Not Provided
OS Version: macOS Sonoma 14.2.1 (23C71)
Browser: Not Provided

1 reply

1P_Tommy
1Password Employee
January 24, 2024

@bipco

Please email us the report using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. bipco
A link to this topic. https://1password.community/discussion/144159/touch-id-not-working-macbookair-m1#latest

This will help us connect the dots as they say.