Touch ID not working wit 1Password 8 on M2 MacBook Pro

Forum|Forum|3 years ago
March 16, 2023
13 replies
606 views

I am unable to switch on TouchID unlock on my new MacBook Pro with a M2 processor.
I upgraded from an older model that didn't have Touch ID, and installed 1Password8 with the installer downloaded from the 1Password website.
When I go to the security settings in 1Password the checkbox to enable TouchID unlock is greyed out and cannot be checked.
I have already tried to shut down my Mac, restart it, unlock 1Password, disable and enable al the TouchID features on my System Preferences , go back to 1Password to enable TouchID, but the checkbox stays greyed out.

I have already tried removing and reinstalling 1Password, without success.

Thanks,
Boris

1Password Version: 8.10.3
Extension Version: Not Provided
OS Version: macOS 13.2.1
Browser:_ Not Provided

macOS

Show previous replies

1P_Dave

1Password Employee

@rohity

Thank you for posting the Support ID. I've moved the ticket over to the right team and one of my colleagues will reply to you via email as soon as possible.

-Dave

ref: IYS-84987-887

A

Anonymous

Hi, I have the same problem.
I have already sent email the diagnostic report to support, here's the Support ID number:

[#GZC-83317-746]

Thanks

1P_Dave

1Password Employee

@okiii

Thank you for posting the Support ID, I see that you're already being helped by one of my colleagues. Please continue the conversation there.

-Dave

ref: GZC-83317-746

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