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A
Anonymous
January 22, 2023
Question

Touch ID on Mac

  • January 22, 2023
  • 13 replies
  • 1226 views

Hi I tried to set up Touch ID on 1 password on Mac through this but I don’t see an option in security to turn on Touch ID, can you please instruct me how to find that option?

https://support.1password.com/touch-id-mac/?utm_source=google&utm_medium=cpc&utm_campaign=18388341772&utm_content=&utm_term=&gclid=CjwKCAiA2rOeBhAsEiwA2Pl7Q-oVwKGSY5VwHOZv9B5-si4qhM5Hbi99t0CPOwpMYZe3BonRRdDX_hoCZYYQAvD_BwE&gclsrc=aw.ds

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13 replies

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1P_Tommy
1P_Tommy
1Password Employee
February 16, 2023

Thanks @Ashiado

ref: NZD-46757-575

A
Anonymous
June 26, 2023

Do we have an update on this? Same here with a Macbook Air M2

1P_Dave
1P_Dave
1Password Employee
June 27, 2023

@Lyno

I'm sorry that you're also running into trouble with using Touch ID to unlock 1Password. There isn't a singular known issue that is currently causing Touch ID issues and we'll need to investigate why Touch ID isn't working to unlock 1Password on your specific Mac.

Have you been able to unlock 1Password using Touch ID on your Macbook Air M2 before? Or has it never worked? Are you still able to unlock the Mac itself using Touch ID?

Can you also try the steps that I posted above, you can find them here. I look forward to hearing from you.

-Dave

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