Touch ID on macOS not working

What I have done already:
* restarted laptop
* disabled/re-enabled Touch ID options (all) under system settings
* disabled/re-enabled Touch ID in 1Password

Hello @elementalbear! 👋

I'm sorry that Touch ID isn't working on your Mac. A diagnostic report would allow me to identify the specific issue that you're running into and advise further. I see that you're running into trouble when generating a report, did you previously deny 1Password access to the Downloads folder on your Mac? Try these steps:

1. Click on the Apple logo  in the menu bar then click System Settings.
2. Click Privacy & Security.
3. Click Files and Folders.
4. Click 1Password.
5. Make sure that "Downloads Folder" is toggled on.
6. Fully quit 1Password and then reopen 1Password.

Then, try to generate a diagnostics report again:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147442/touch-id-on-macos-not-working
• Your forum username: elementalbear
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.

And if you still can't generate a diagnostics report then let me know. 🙂

-Dave

Thank you for that information. You were correct in that the 1Password did not have access to the Downloads folder. I was able to generate the report after updating that setting. I have emailed the details to the address above. XJD-41111-646.

I had Touch ID problems also. Couldn't enable TID trying to fix by adding a fingerprint. Went back to 8.10.34 offed auto-update still no luck. Finally, REMOVED 2nd FP and .34 seems to work.

Right now just waiting for a fix. Where do I find where when w/o looking here all the time?

@elementalbear

Thank you for posting the Support ID, I see that one of my colleagues has already reached out to you via email.

Since we have another communications channel open, I'll close this thread. 🙂

-Dave

ref: XJD-41111-646