Touch ID option on Mac is grayed out

@feelx

If you'd be so kind as to send us a diagnostic it would be helpful to make sure we are looking at the correct thing. There can be many causes for the ability not to work and the report will help us narrow that. I would also recommend updating macOS first. You're a couple of updates behind and it might help rectify the trouble. If not. the report will help guide us.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: feelx

• A link to this thread: https://1password.community/discussion/139437/touch-id-option-on-mac-is-grayed-out#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hi @1P_Tommy
Thanks for your quick reply and your assistance! I upgraded to the latest macOS Ventura (13.3.1) and tried the steps to fix the issue once more, unfortunately without success. I've sent the diagnostics as requested.

support ticket number: 127516

Thanks @feelx

We'll get back to you as soon as possible.

ref: ZD-127516

Hi @1P_Tommy
A member of the 1password business support team has reached out to me via e-mail and has helped me to resolve the issue. Thanks for your support!

Appreciate the confirmation here, @feelx, I'm glad to hear we were able to assist! 😊

Hello,
I'm having the same issue with Touch ID. I tried to troubleshoot via the steps above but it didn't work.

@mmcHugh

I'm sorry that you're having trouble with Touch ID for 1Password on your Mac. I see that you've already sent in a diagnostics report, one of my colleagues will take a look and send you a reply as soon as possible.

-Dave

ref: RKH-15924-781