Touch ID sensor is currently unavailable.

I have had issues when removing into my iMac but "once at the keyboard" it seems to be "ok"...

Hello @realSeven! 👋

I'm sorry that you're unable to unlock 1Password using Touch ID. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147268/touch-id-sensor-is-currently-unavailable#latest
• Your forum username: Realseven
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@MatthewPackwood

I'm sorry that you're running into issues when using 1Password. Just to clarify, are you unable to unlock 1Password using Touch ID? Or are you running into a different issue?

I look forward to hearing from you.

-Dave

My support ticket ID is FTK-98417-849.

@realSeven

Thank you for posting the Support ID. Please continue the conversation with my colleagues over email. 🙂

-Dave

ref: FTK-98417-849

I had the same issue, trying to unlock with touch ID, using external keyboard I got "Touch ID sensor is currently unavailable. You need to sign in using your account password." message.

Upgraded 1Password from version 8.10.40 on macOS Sonoma 14.6.1 to beta 8.20.44, touch ID unlock issue is resolved and it works.

@misko

I'm happy that updating 1Password resolved the issue. 🙂

-Dave