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July 14, 2024
Question

Touch ID sensor is currently unavailable.

  • July 14, 2024
  • 3 replies
  • 186 views

On 1Password app, very frequently I've had a popup that says "Touch ID sensor is currently unavailable. You need to sign in using your account password."

Why is it "not available?" Something wrong with the keyboard? 1Password?

1Password for Mac version 2.25.1, but the popup is in the 1Password app when unlocking with it.


1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: MacOS Sonoma 14.4.1
Browser: Safari

3 replies

1Password Employee
July 15, 2024

Hello, @JC54. Thank you for writing in. I am sorry about the problem you are running into with 1Password.

So that the team can take a closer look at the issue you are experiencing, I request that you send us some information to mailto:support+forum@1Password.com.

With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/146660
  • Your forum username: JC54
  • A diagnostics report: https://support.1password.com/diagnostics/

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

-Evon

JC54Author
July 15, 2024

PUL-58156-239

1P_Dave
1Password Employee
July 16, 2024

@JC54

Thank you for posting the Support ID. I see that my colleague has sent you a response over email, please continue the conversation there.

To prevent duplication of efforts, I'm closing this thread.

-Dave

ref: PUL-58156-239