Question

Touch ID sensor is currently unavailable

4 replies
86 views

Just started getting this after updating to 8.10.36 (81036049)
Touch ID definitely is available and works for all other system needs.
Seems a bit random
( I notice another discussion about this, but it is closed, so a new post)

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: 14.5
Browser: Safari

macOS

1P_Dave

1Password Employee

Hello @loopless1! 👋

I'm sorry that you're unable to unlock 1Password using Touch ID. So that I can investigate and provide a solution, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/147142/touch-id-sensor-is-currently-unavailable
Your forum username: loopless1
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

L

loopless1Author

Done!

L

loopless1Author

ticket ID is TXJ-98874-574.