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C
ChiraagP
March 14, 2024
Question

TouchID Greyed Out

  • March 14, 2024
  • 5 replies
  • 107 views

Hello,

I have read through the forums and none of the other "fixes" have worked for me.
When I try and enable TouchID to unlock 1pass, the option is greyed out in settings.

I have tried restarting, shutting down and disabling touchID and re-enabling, removing finger prints, turning off all touchid settings and turning them back on.

No matter what I try it remains greyed out.

Thanks!
Chiraag

1Password Version: 8.10.27
Extension Version: 2.21.0
OS Version: 14.3.1
Browser: Chrome

5 replies

1P_Tommy
1P_Tommy
1Password Employee
March 15, 2024

@ChiraagP

I'd like to ask you to create a diagnostics report from your device. The primary reason for the report is that there could be different causes and we'd like to ensure we give you the correct steps to resolve the situation. If it's the issue I have in mind the turn around time should be on the shorter side.

  1. Open 1Password.
  2. Press command and comma. The 1Password Preferences/Settings will open.
  3. Click Advanced.
  4. Click Send Diagnostics.
  5. Click Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

C
ChiraagPAuthor
March 15, 2024

Hi ag_tommy!

I just sent that email. Thanks!

1P_Tommy
1P_Tommy
1Password Employee
March 15, 2024

@ChiraagP You have mail! It was the issue I had in mind so it was a quick spot. ;)

S
Sonofix
August 19, 2024

Hi everyone. I am having the same problem as the others with 1PW 8: The checkbox to enable or disable TouchID is greyed out, and so far I have not found any solution. Of course I have tried things the others also have tried, with no result. Is there somebody who knows a solution? Or is there a support site I can mail to?

1P_Dave
1P_Dave
1Password Employee
August 19, 2024

@Sonofix

I'm sorry that you're unable to turn on Touch ID unlock for 1Password. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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