TouchID requires password too often

Three more times this morning this happened. Any "official" word on when it might be resolved?

Hi @LarryMcJ, @shaas4, and @VT1P,

Sorry to hear this behaviour persists. I recognize how disruptive it must be and apologize for any inconvenience. To help us better understand the issue, I'd like to ask you all to create diagnostics reports from your Macs. Ideally these are generated immediately after the password prompt:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com. Please include your forum usernames and a link to this thread in the email as well.

You should receive an automated reply from our BitBot assistant with a Support ID number. Post that number here so we can link the conversations. Hopefully a look under the hood will give us more insight and we can come to a solution or at least find a workaround. Looking forward to hearing from you all. 👍🏻

Just happened yet again at 7:29pm ET. Message has been sent with attached diagnostics and other info as requested. Below is the Support number.

[#CHT-99432-439]

Thanks, @LarryMcJ!

I see you're already chatting with Grey, you're in good hands. 🙂

ref: CHT-99432-439

I'm hopeful, but I'm quite sure this isn't a Settings thing, otherwise it would happen all the time. Sometimes it demands authentication and sometimes it doesn't. The settings clearly are set to only require authentication once every 30 days.

Hi all, I've got the same issue since I upgraded to Ventura.

FWIW, my problem began with 1P v8 beta (not on the beta now), which preceded Ventura.

After the recent update to v8.9.10, I'm happy to report this is not happening anymore. I've tested it dozens of times and it is 100% fixed! I didn't change anything on my end with hardware or other apps, so I have to think v8.9.10 was the solution. Thanks to all the 1Password staff for the forum and email support with this!

Same problem here. Frequent hangs of browser extension in Safari and constantly asking for manual input. Incredibly frustrating.

@whackit – FWIW, upgrading to v8.9.10 seems to have fixed this. It was occurring all too often, but it hasn't since 1Password updated. If it's still happening to you in v8.9.10, then it's probably just a matter of time before I see it again.