TouchID requires password too often

Yes, I still have the issue

@schack

I'm sorry that you're still seeing the issue. I see from a previous post that you have "Require password" set to "Every 2 weeks" but are prompted for your account password whenever you unlock your screen. Please reproduce the issue one more time, note the exact time when you are asked for your account password, and then generate a diagnostics report:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/682648/#Comment_682648
• Your forum username: schack
• The exact time when you were prompted for your account password instead of Touch ID.
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@1P_Dave I'm confused as to why you keep acting like this is unexpected behavior. I'm not prompted every time I unlock my screen, but I'm prompted at least twice a day on every single one of my macs. And so is everyone in my family, and everyone else I know. Whatever logic is being used for this seems to be confusing "days" with "minutes"

It is far, far too constant of behavior.

The change log in macOS v8.10.7 (81007041) says this has been resolved, and so far it's working fine. Crossing my fingers it's fixed. Thanks! 🙂

@LarryMcJ

Thank you for the update, I'm happy that things are working for you now. If the issue does return then please let us know.

-Dave