TouchID Trouble

Question

TouchID Trouble

Hello, 
Can anybody help?
I am having trouble using touch ID.  I got the same message: "You need to enter your account password before  you can use Touch ID." 
I tried to delete the app, I tried this "https://support.1password.com/touch-id-mac/#get-help%22%E2%80%A8
etc. 
What a waste of time! :-( 
Thank you 1password,

1password 8.9.5  iPhone, IOS 16.0.2

GreyM1P · Answer

Hi @f123456789

Sorry to hear about this problem. I'd like to ask you to create a diagnostics report from your iPhone:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

⚠️ Don't post your diagnostics report here.

With your email please include:

A link to this thread: https://1password.community/discussion/134053/touchid-trouble
Your forum username: f123456789

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

— Grey

Sending Diagnostics Reports (iOS)

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