Skip to main content
April 1, 2022
Question

TPM For Windows Hello After Restart function fails after shutdown.

  • April 1, 2022
  • 4 replies
  • 114 views

This function shuts down and then the opportunity fails, but there will be no problem if you click restart.


1Password Version: 1Password for Windows 8.7.0
Extension Version: Not Provided
OS Version: windows 11

4 replies

April 1, 2022

Correct, this bug has an unsure, or this bug is occasional. I have encountered it in two processes that are restarted and turned on. I can use Winhello and I can't use WinHello.

CPU: R5 3600
Motherboard:B450M MORTAR MAX (MS-7B89) ( 7B89 )

1P_Gem
1Password Employee
1Password Employee
April 4, 2022

Hi @PTEROMYINI! Just to let you know, we've received your email regarding this issue - let's continue the conversation over there 😄
ref: AUW-67539-561

April 4, 2022

@1P_Gem I have created a diagnostics and replied to the email.

1P_PeterG
1Password Alum
April 8, 2022

Hi @PTEROMYINI - I was just reviewing the conversation and am glad to learn that things are now working properly. Most excellent!

Of course, if there's anything further we can help with in the future, just let us know - we'll be happy to assist. 👋