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December 31, 2023
Question

Trouble getting started

  • December 31, 2023
  • 11 replies
  • 273 views
  1. When I try to change the password on a site to a 1P password, 1P is not an option, only Safari’s keychain.
  2. It says that 1P is not installed on my iPad but when I go to download the app, the option to download is grayed out.
  3. 1P asks me to enter my password every day, even though it says it will only do that every two weeks.
  4. I just tried to log in and it asked me to enter my Secret Key. It can’t be this complicated! You really need better documentation on how to get set up and running. I spent HOURS trying to find the most basic info. Any suggestions?

1Password Version: 8.8
Extension Version: Not Provided
OS Version: Mac OS 17.1.2
Browser: Safari

11 replies

1P_Dave
1Password Employee
January 11, 2024

@Centime

I'm happy that you received the email, the team has your reply and they'll reach out to you again as soon as possible. Please continue the conversation there.

Since we have a communications channel open via email, I'm closing this thread.

-Dave